CAREER LISTINGS

Front Desk (Part-Time)

The Studio Rep / Front Desk role is a frontline position and a vital part of our growing studio, with the responsibility of setting the tone for client experience at Off Duty Pilates. We are looking for friendly, welcoming, and energetic individuals who recognise the value of both positive client interaction and accomplishing studio procedures in order to create an inviting environment that embodies the Off Duty Pilates brand.

Main Responsibilities

Studio Operations & Management

  • Opening, closing, and maintaining the studio space throughout the day based on studio SOP

  • Studio housekeeping – Maintain a clean, tidy and comfortable studio environment

  • Handle day-to-day studio tasks such as watering plants, organising merchandise and retail products, equipment, space, and tasks as required

  • Other ad hoc tasks as required

Customer Service & Sales

  • Welcoming and checking in clients via the studio’s booking system

  • Answering any questions and queries, or directing such queries to the right person

  • Answer basic emails and live chat customer service inquiries

  • Contact waitlisted clients to notify of available class spots

  • Able to sell class packages in studio (no up-selling required, procedural only)

  • Able to check out purchases of merchandise, retail, and beverage items in studio

  • Have knowledge of class packages, promotions, and retail offerings

Requirements &
Experience

Commitment & Requirements

  • Minimum commitment period of 4 full calendar months or more

  • Must be able to commit to schedule requirements of 15 hours per week minimum (i.e. at least 2 weekday shifts, and 1 weekend shift)

  • We value applicants who are responsible, committed, able to work independently, demonstrate initiative, have strong attention to details, and a can-do attitude.

  • Able to multitask, accomplish tasks efficiently, and is customer-service oriented with a friendly disposition.

  • Be fluent in English, comfortable using email and other written forms of communication.

  • Be interested in fitness / pilates, love interacting with people, and believe in providing a safe and positive space for clients to work out regardless of background, and creating memorable experiences for clients who choose to go off duty at our studio.

  • No formal experience required. Training will be provided.

Scheduling Details

  • Varying shift durations, between 5 to 6 hours maximum.

  • Weekdays: Mornings as early as 7:30 a.m. and evening shifts ending at 9:30 p.m.

  • Weekends: Morning to mid-day shifts on weekends.

  • Availability: Please ensure that you will be available for 3 shifts per week (2 weekday + 1 weekend) before applying.

Perks

  • Complimentary Pilates reformer classes (*exceptions apply)

  • Retail and merchandise discount

  • Employee discounts for class packages

Join the Team

Only shortlisted applicants will be contacted.